Every Strand Tells Your Story

For any inquiries or assistance, you can reach our customer support team via email at [Customer Support Email] or by phone at [Customer Support Phone Number]. We are here to help!

All sales are final. We do not accept returns or exchanges due to the hygienic nature of our products. Please see our Refund Policy for more information.

We typically process orders within 2-3 business days. Shipping times vary depending on your location and chosen shipping method. More details are available on our Shipping Policy page.

Yes, we offer international shipping to select countries. International shipping rates and delivery times may vary. Customers are responsible for any customs fees or taxes.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment through our website or the shipping carrier's website.

In-store consultations allow you to meet with our expert Trichologist to explore our hair extension options, receive personalized recommendations, and ask any questions you may have.

Yes, you can reschedule or cancel your consultation by contacting us at least 24 hours in advance. We understand that schedules may change, and we're here to accommodate your needs.

All shopping in our showroom is by appointment ONLY! At this time we are not accepting walk ins to protect the privacy and safety of our clientele. We prioritize the health and safety of our customers and staff. Our showroom follows all local health guidelines, including sanitation protocols and social distancing measures.

You can schedule a consultation by visiting our website and booking an appointment online, or by contacting our customer support team via email or phone.

Consultation times may vary depending on your questions and the complexity of your hair needs. On average, consultations last between 30 minutes to an hour.

Yes, both virtual and in-store consultations are complimentary with purchase. We're here to assist you in finding the perfect hair extensions that suit your style and needs. Consultations without purchase require a $30/hr deposit which can be used towards your purchase within 10 business days.

Virtual consultations are conducted via video call or phone to discuss your hair extension needs, preferences, and styling goals from the comfort of your location. Please schedule your virtual consultation by submitting our Hair Questionnaire.

Prepare to discuss your hair goals, desired length, texture, and color preferences. It may also be helpful to have photos of hairstyles you like for reference.

We recommend consulting with a professional stylist before dyeing or bleaching extensions to ensure compatibility with the hair's quality. All of our hair extensions can be dyed however it will compromise the durability of the hair for prolonged use.

Yes, we offer custom extensions tailored to your specific preferences, including length, color, and texture. Contact our customer support for more details.

Follow our care instructions provided with your purchase. Generally, gentle washing, conditioning, and minimal heat styling prolong the lifespan of your extensions.

Consider your natural hair texture, desired style, and lifestyle. Our website provides detailed descriptions and photos to help you make an informed choice. If you need a good place to start your extensions journey take our Hair Match quiz under the About Us section of our website.

Raw hair extensions are sourced from a single donor and are unprocessed, maintaining their natural texture and quality.