SHIPPING & RETURNS

SHIPPING POLICY

One Twenty Textures takes pride in our efficient shipping methods and quality packaging. We ensure timely delivery and handle your products with care. Our shipping costs are transparent, and we strive to provide the best shipping experience for our customers.
I'm the second paragraph in our shipping policy section. Our priority is to make sure your products reach you in perfect condition, maintaining the highest standards of service and reliability.

Processing Time:

All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Methods and Delivery Times:

We offer a range of shipping options to meet your needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery. Delivery times may vary depending on your location and selected shipping method.

Shipping Rates:

Shipping rates are calculated based on the weight of the package and the destination. You will be able to see the exact shipping cost at checkout before completing your purchase.

Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online and stay updated on its delivery status.

International Shipping:

We offer international shipping to select countries. Please note that international shipping times and rates may vary, and customers are responsible for any customs fees, duties, or taxes that may apply.

Shipping Address:

Please ensure that your shipping address is correct at the time of purchase. One Twenty Textures is not responsible for any delays or losses due to incorrect or incomplete addresses.

Delivery Issues:

If you experience any issues with your delivery, such as lost or damaged packages, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We will work diligently to resolve the issue and ensure your satisfaction.

Thank you for choosing One Twenty Textures. We appreciate your business and are committed to providing you with the best possible service.

RETURNS & EXCHANGE POLICY

Refund Policy:

All Sales Are Final

Due to the nature of our products and for hygiene reasons, all sales of hair extensions and related products are final. We do not offer refunds, exchanges, or returns once an order has been placed and processed.

Order Cancellation:

Order Changes: If you need to make changes to your order (e.g., updating shipping address or modifying product selection), please contact us immediately at [Customer Support Email] or [Customer Support Phone Number]. We will do our best to accommodate your request if the order has not yet been processed.
Cancellation: Orders can only be canceled if they have not yet been processed or shipped. Please contact us as soon as possible to request a cancellation. Once an order has been processed, it cannot be canceled.

Damaged or Defective Items:

Inspection: We thoroughly inspect all products before they are shipped to ensure they meet our high-quality standards. However, if you receive a damaged or defective item, please contact us within 3 days of receiving your order.
Reporting Issues: To report a damaged or defective item, please email [Customer Support Email] with your order number, a description of the issue, and clear photos of the damaged or defective product.
Resolution: Upon verification of the issue, we will work with you to provide a suitable resolution, which may include a replacement or store credit.

Customer Support:

If you have any questions or concerns regarding your order or our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your experience with One Twenty Textures is exceptional.

We understand the importance of customer satisfaction and aim to address any concerns promptly. Our goal is to build trust and ensure that you can shop with confidence at One Twenty Textures.